Privacy Policy
We acknowledge the significance of your privacy and value the trust you place in us regarding the careful and responsible collection and processing of your information.
This privacy policy (“Privacy Policy”) is in accordance with the Indian Information Technology Act, 2000 (“IT Act”) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“IT Rules”).
The Privacy Policy serves as a legal agreement between you (referred to as “You” or “Your” or “User”), the user of the Website https://aidigitalhealth.com/ (“Website”), the mobile application called My LGP Health, collectively referred to as the (“Platform”), and Dectrocel Healthcare and Research Pvt. Ltd. (Referred to as “We” or “Us” or “Company”), which is incorporated under the laws of India with its registered office located at S-II 212 C Udayan II, Eldeco, Lucknow, Uttar Pradesh – 226025.
We have a no refund policy. **
This statement outlines the regulations regarding:
the gathering and utilization of Personal Information and Sensitive Personal Data or Information provided by you, and
the retention and handling of Personal Information and Sensitive Personal Data or Information provided by you while using our Website and/or the Application. Please note that this Privacy Policy, subject to occasional updates, should be read in conjunction with the T&C accessible on the Website and/or the Application. We recommend checking the Privacy Policy periodically for any changes that may affect you.
BY WILLINGLY SHARING INFORMATION WITH US, YOU ARE AGREEING TO OUR USAGE OF IT BASED ON THIS PRIVACY POLICY.
DEFINITIONS
For the purposes of this Privacy Policy and the T&C, certain terms with capitalization have the following meanings:
Personal Information refers to any information pertaining to an individual that, either directly or indirectly, alone or in combination with other available or potentially available information, can identify that individual and is not publicly accessible. Examples include a person’s name, age, phone number, address, date of birth, voice, opinions about others, national insurance number, driving license number, permanent account number, Aadhar Card details, and similar information.
Sensitive Personal Data or Information encompasses personal information that relates to any of the following aspects of an individual:
- -passwords;
- -financial information such as bank account or credit card or debit card or other payment instrument details;
- -physical, physiological and mental health condition;
- -sexual orientation;
- -medical records and history;
- -biometric information;
- -any detail relating to the above clauses as provided to body corporate for providing service; and
- -any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise.
as specified in the IT Rules.
User Information collectively refers to your Personal Information, Sensitive Personal Data or Information, and any other information obtained from you.
OUR DATA COLLECTION PRACTICES
We only use the information provided by you for the specific purposes outlined in this Privacy Policy.
Our Website and/or the Application can be explored without revealing any personal information or your identity. However, certain areas or features of the Website and/or the Application may require registration or disclosure of your identity, as well as other Personal or Sensitive Personal Information about you.
During your use of our Website and/or the Application, we collect two types of information from you:
Information you provide directly to us:
- -to facilitate the provision of our services;
- -through interview, surveys and feedback submissions;
- -when you communicate with us via email or SMS;
- -personally identifiable details from you including, but is not limited to, your complete name (including first and last name), email address, mobile phone number, contact information, username and the password you chose for your Website and/or the Application account setup; and
- -additionally, we may collect your date of birth, age, gender, residential address, postal code etc.
Information that is automatically collected:
- -during the registration process on our Website, we may gather specific information about the pages you accessed or visited on the Website;
- -the links you clicked on;
- -the frequency of your visits to particular pages on the Website i.e., logs related information automatically reported by your browser each time you access a web page.
- -Internet Protocol (IP) address;
- -location (via Global Positioning System);
- -browser type;
- -referring/exit pages;
- -uniform resource locator;
- -number of clicks;
- -domain names;
- -landing pages;
- -click paths;
- -feature usage, allied data; and
- -any other relevant browsing information.
UTILIZATION OF INFORMATION/DATA
The manner in which we utilize this personal information:
- -examine the usage of and enhance the services.
- -perform investigative research and analysis to generate reports and statistics pertaining to associated medical conditions.
- -offer the Website and/or the Application and its services and address your inquiries.
- -reach out to you with pertinent details and promotions.
- -adhere to legal requirements or protect our legal interests.
- -ensure security and prevent fraudulent activities.
- -monitor, enhance, and manage our Website and/or the Application.
- -analyse the usage of the Website and/or the Application, identify service or technical issues, and maintain security.
- -retain information to assist you in accessing the Website and/or the Application efficiently.
- -track aggregate metrics like the total number of viewers, visitors, traffic, and demographic patterns.
- -verify your identity to ensure eligibility for using the Website and/or the Application.
- -contact you to ensure user satisfaction regarding your use of the Website and/or the Application.
- -provide you with requested information, as long as you have given consent to be contacted for such purposes.
- -fulfil our obligations arising from contracts between you and us, as well as between us and third-party service providers.
- -notify you about any changes on our Website and/or the Application.
- -ensure the functioning of any accessed or subscribed features/services, specifically tailored to deliver them to you.
- -address any queries or information requests made by you.
- -generate summarized or anonymous data i.e., modify Personal Information by removing identifying elements, and utilize the modified information publicly to improve our service or product.
- -utilize anonymized SMS and emails related to Website and/or the Application usage to enhance our services.
ACCESSING YOUR INFORMATION
You can access your information, such as your name, address, profile details which can be done through the Account section of the Website and/or the Application. You can also retrieve your symptom assessment, interviews, health status, and medical information.
Declining to submit Identifiable Information: You have the option to choose not to provide identifiable information through the Website and/or the Application. However, this may result in restricted access to certain features or parts of the Website and/or the Application.
Updating and Correcting Account Information: If you are a registered user, you can update or correct your account information and email preferences anytime by logging into your account.
Ensuring Accuracy of Information: If you believe that any of the information we hold about you is inaccurate, you can notify us at dectrocelhealthcare@gmail.com. It is your responsibility to ensure that the information you provide remains accurate and up to date.
Data Retention: The information collected by us will not be kept longer than necessary for its lawful use or as required by applicable laws.
Your Legal Rights: Depending on the local laws (e.g., if you are a citizen or resident of India), you may have certain legal rights regarding your information. These rights may include requesting access to and a copy of your information, updating or correcting outdated or incorrect information, deleting specific information we hold about you, and restricting the processing and disclosure of certain information. You may also have the right to withdraw your consent to the processing of your information for certain purposes. We will respond to your requests within the time limits specified by applicable law and may require additional information to verify your identity.
PROMOTIONAL COMMUNICATIONS
In accordance with the relevant legal obligations, we may send you promotional communications about our Services or third-party services that we believe may interest you. However, you have the right to request that we stop sending such communications at any time. To do so, please contact us using the contact details provided in the “Contact Information” section below. Additionally, in our promotional email messages, you can choose to unsubscribe by following the instructions provided at the bottom of the emails. It is important to note that even if you opt out, we may still use and disclose certain information as permitted by our policy or as required by law. This includes transactional emails that are necessary for confirming your requests or providing updates on our policy or other terms, which cannot be opted out of.
EXTERNAL/THIRD PARTY WEBSITES
The Services we provide might include connections to external websites and additional functionalities offered by third parties. If you decide to access these websites and utilize their services, please understand that we are not accountable for the content they provide or their approach to privacy. The gathering, utilization, and sharing of your information will be governed by the privacy policies of these third-party websites and not by our own Policy. We strongly recommend that you review the privacy policies of these third parties.
GLOBAL USERS
We, along with our third-party service providers, handle and process your information in India and various other locations. As a result, your data may be maintained, processed, and stored in jurisdictions with distinct data protection laws compared to your country of residence. If your information is transferred in this manner, rest assured that we adhere to the relevant legal requirements concerning cross-border information transfers. By using the Services, you consent to and acknowledge these data transfers. We will take necessary steps to ensure that your information is treated securely and in accordance with this Privacy Policy.
FOREIGN JURISDICTION
We do not guarantee that the content on the Website and/or the Application is suitable for use or access outside the Republic of India. If you choose to use or access the Website and/or the Application from a location outside the Republic of India, you assume the risk and are responsible for following the laws of that jurisdiction.
INFORMATION DISCLOSURE
With the exception of what is stated in the Privacy Policy, we will not reveal or transfer your Sensitive Personal Information to any third party without your prior consent, except in the following cases:
- -When it is necessary for the performance of a contract between the Company and you, and you have given us permission to share your Sensitive Personal Information.
- -As part of a corporate reorganization, merger, acquisition, or business sale.
- -When required by applicable laws or through a court order.
Regarding the disclosure of information to third parties, we will share your Personal Information in the following manner:
- -When you request Services provided on the Website and/or the Application, or through third parties, we will share your Personal Information with the necessary parties involved in providing the Services.
- -We may share your Personal Information with third parties authorized by you, and in such cases, the use of your information by those third parties will be bound by this Privacy Policy or their respective privacy policies.
- -We may disclose your information to any of our related or group companies, including subsidiaries and ultimate holding company, as applicable.
- -If we sell or purchase any business or assets, we may disclose your Personal Information, with your prior consent, to the prospective seller or buyer. User, email, and visitor information is typically one of the assets transferred in such transactions. We may also transfer or assign this information during corporate divestitures, mergers, or dissolution.
- -We may disclose your Personal Information to third-party service providers solely for the purpose of them providing services to us. We will take reasonable precautions to ensure that these service providers are obligated to maintain the confidentiality of your information.
- -We may disclose your Personal Information if we are legally obligated to do so in order to comply with any legal obligation or to protect our rights, property, or safety, as well as those of our users or other third parties. This may involve sharing information with other companies and organizations for fraud protection and credit risk reduction purposes.
- -We may disclose your information to governmental and other statutory bodies that have appropriate authorization to access it for specific legal purposes, without requiring your prior consent.
- -We ensure that all third parties with whom we share any Sensitive Personal Information adhere to the same level of data protection as specified under the IT Rules that we have adopted.
COOKIES
When you engage with the Website, our goal is to provide you with a convenient and meaningful experience. Upon visiting our Website, our server will send a small text file, known as a cookie, to your computer. This cookie contains information related to the Website you are visiting and may be stored on your computer or mobile device. Its purpose is to enable the Website to remember your preferences or actions over a certain period of time, and it can also inform us whether you have previously visited the Website. If you click on a link leading to a third-party website, that third party may also send cookies to your device. Third party data protection practices are governed by their own privacy policies, which ensure the same level or better data protection as we adhere to. Cookies assist us in enhancing our Website and providing a more personalized and improved Services. They can also ensure that the online advertisements you encounter are more relevant to your interests.
The use of cookies by our partners, affiliates, advertisers, or service providers is not covered by our Privacy Policy.
You have the option to refuse the acceptance of cookies by adjusting your browser settings. However, this may limit your access to certain parts of our Website or Application. If you have not changed your browser settings to refuse cookies, our system may issue cookies when you log in.
DATA STORAGE AND PROTECTION
We make every effort to securely store all the information we collect in databases under our control. We take reasonable measures to ensure that appropriate physical, technical, and managerial safeguards are in place to protect your Personal Information from unauthorized access, alteration, transmission, and deletion.
We employ commercially reasonable safeguards to maintain the integrity and security of your information, safeguarding it against loss, theft, unauthorized access, disclosure, reproduction, use, or modification.
By using the Website and/or the Application, you acknowledge and accept the inherent security risks associated with transmitting data over the internet and the world wide web, as complete security cannot always be guaranteed. Therefore, your use of the Website and/or the Application is at your own risk.
We are not liable for any disclosure of information resulting from transmission errors, unauthorized access by third parties, acts of third parties beyond our control, or omissions. You agree not to hold us responsible for any security breaches.
If we become aware of any breach of your information’s security, we will promptly notify you and take appropriate action to address the breach to the best of our ability.
You agree to immediately report any incidents involving suspected or actual unauthorized access, disclosure, alteration, loss, damage, or destruction of data to us.
GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000, the contact details of the Grievance Officer at our company are provided below. You may:
- -request access to your Sensitive Personal Data or Information,
- -report any grievances related to your Sensitive Personal Data or Information, or
- -report any security breach related to your Sensitive Personal Data or Information to the dectrocelhealthcare@gmail.com
CONTACT
For any inquiries regarding the collection, processing, usage, or disclosure of your information, please email us at dectrocelhealthcare@gmail.com.
You may also withdraw your consent for us to use and process your information by sending a written request to the aforementioned email id.
We have a no refund policy.
Welcome to the website https://aidigitalhealth.com/ (“Website” or “Platform”). The Website is owned and operated by Dectrocel Healthcare and Research Pvt. Ltd. (“Company”), a legally incorporated entity under the provisions of the Companies Act, 2013, with its registered office located at S-II 212 C Udayan II, Eldeco, Lucknow, Uttar Pradesh – 226025.
My LGPHealth (“Application”) is also available for free download on your mobile device via our Website / IOS / Play Store / APK Mirror.
These terms and conditions (“T&C”), along with the Privacy Policy and any other policies of the Company (collectively referred to as the “Policies”), apply to all individuals accessing or using the Website, Application and/or any services offered. These Policies may be revised and updated periodically. All products, software available on the Website and Application are governed by these T&C. We reserve the right to modify and update the T&C by publishing the changes on the Website and Application, without any prior obligation to notify users. We recommend that you review the T&C regularly for any updates or changes that may affect you.
If you have any questions regarding the T&C, or if you wish to provide feedback or raise complaints about the Website or the Application, please contact us at dectrocelhealthcare@gmail.com.
- GENERAL
- By accessing or using the Website or Application, you acknowledge and agree, without any limitations or exceptions, to be bound by these T&C and Policies, regardless of whether you have read them. Your access, browsing, or use of the Website and/or Application including any of the products and software (whether through a computer or a mobile phone device, illustratively) signifies your complete acceptance of all the terms and conditions outlined in these T&C. Therefore, please carefully review these terms before proceeding.
- In the context of these T&C, the terms “User” or “You” (or any variation thereof) refer to any individual or legal entity (including any legal heirs, administrators, or successors) who has agreed to become a user of the Website and/or Application. If you are accepting these T&C and using the Website and/or Application on behalf of a company, organization, government, or other legal entity, you represent and warrant that you have the authority to do so.
- The terms “Dectrocel Healthcare and Research Pvt. Ltd.,” “We,” “us,” “our,” “LGPHealth” or “Company” refer to Dectrocel Healthcare and Research Pvt. Ltd., including its subsidiaries, licensees, affiliates, directors, officers, and employees.
- If you do not agree with these T&C or are unwilling to be bound by them, please refrain from using the Website and the Application or any information or services provided through them.
- By using the Website and/or Application, you agree to:
- utilize it solely for purposes permitted by the T&C; and
- comply with all applicable laws, regulations, and generally accepted practices or guidelines.
- SERVICES
The LGPHealth Platform is provided to you free of charge, and you are allowed to run an unlimited number of symptom assessments and Assessment Reports. Subject to the compliance with the T&C, we hereby grant a limited, non-exclusive, non-transferable, royalty free license to use the Website and the Application for the purposes of availing the services from us, which include without limitation the following:
- identifying, evaluating symptoms and related services;
- keeping record of personalized health details of any user;
- monitoring and tracking symptoms of the user;
- access to medical database supported by LGPHealth's exceptional artificial intelligence technology; and
- interface for resolution of any grievance, query of the user.
These are collectively referred to as the “Services”. We reserve the right to modify the Services at any time at our sole discretion.
- ELIGIBILITY
- To be eligible for accessing the Website and/or Application, utilizing any of its services, the following conditions must be met:
- you must be at least 18 (eighteen) years old;
- if you are a minor, we assume that you are accessing the Website and/or Application under the supervision of a lawful guardian;
- you must not be a person prohibited by applicable laws from receiving the Services; and
- you must possess the legal capacity to enter into a binding contract.
We reserve the right to decline access to the Website and/or Application for new users. Additionally, any user who has been suspended or removed by us for any reason whatsoever shall not have the entitlement to avail the Services.
- REGISTRATION/SIGNING UP/ACCOUNT CREATION
- You have the option to access the Website and/or Application without registering. However, to utilize various Services, it is necessary to create an account (“Account”) by providing the required information. We reserve the right, at our sole discretion, to reject your Account application or cancel an existing Account for any reason.
- You are responsible for all activities and content associated with your Account, including photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted, or exhibited (“User Content”).
- By providing information, you represent and warrant that you have the necessary rights to such information and that it does not infringe upon the proprietary, intellectual property, or other rights of third parties, nor does it contain any defamatory, tortious, or unlawful information.
- A breach or violation of any term in the T&C, as determined solely by us, may result in the immediate suspension or termination of Services available through your Account.
- You are responsible for maintaining the confidentiality of your Account information and for all activities conducted under your Account. You agree to keep your login credentials secure and confidential at all times. Additionally, you agree to promptly change your login credentials and notify us immediately in the event of any actual or suspected unauthorized use of your Account.
- We cannot and will not be held liable for any loss or damage arising from your failure to comply with the provisions outlined in this Clause. You may be held accountable for losses incurred by us or any other user or visitor to the Website and/or Application due to authorized or unauthorized use of your Account resulting from your failure to keep your Account information secure and confidential.
- USER INFORMATION
- You shall not host, display, upload, modify, publish, transmit, store, update or share any information that belongs to another person and to which you do not have right.
- If you provide any information that is untrue, inaccurate, misleading, not existing or incomplete or we have reasonable grounds to believe that such information is untrue, inaccurate, misleading, not current or incomplete, or not in accordance with the T&C, we reserve the right to indefinitely suspend or terminate or block your use or access to the Website and/or Application in any manner whatsoever.
- Should any other user or person act upon such untrue, inaccurate, not existing or incomplete information provided or verified by you, the Company, and its personnel shall not be liable for any damages or losses, direct, indirect, immediate or remote, interests or claims resulting from such information to you or to any third party. You hereby agree and undertake to indemnify and to hold harmless the Company, and its personnel in accordance with the indemnity clause contained in these T&C.
- USE OF THE WEBSITE AND/OR APPLICATION
- You agree that you shall not copy, reproduce, sell, redistribute, publish, enter into a database, display, perform, modify, alter, transmit, license, create derivatives from, transfer or in any way exploit any part of any information, content, materials, services available from or through the Website and/or Application, except that you may download such content for your own personal, internal and non-commercial use.
- You agree that you shall not use the Website and/or Application in any manner or engage in any activity that may damage, disable or impair or adversely affect the use of the Website and/or Application, interfere with any other user’s use, legal rights, or enjoyment of the Website and/or Application. Further, you agree not to remove any text, copyright or other proprietary notices contained in the content downloaded from the Website and/or Application.
- You acknowledge and agree that except for the Services explicitly provided by the Company, Company does not provide, control or endorse any third-party information, products or services in any manner whatsoever, even if such third-party information, products or services are displayed/featured on the Website.
- You shall notify Company of any material change in your situation and/or profile and Company would rely on the most recent information provided by you.
- We reserve the right to remove, delete or edit any reviews, comments, posts and any other content which you may post on the Website and/or Application, that in our sole discretion is illegal, obscene, abusive, defamatory, threatening, infringing of intellectual property rights and/or violates these T&C.
- Further, you undertake not to:
- engage in activities that harm the reputation, mistreat, harass, threaten, or infringe upon the legal rights of others.
- transmit, publish, display, copy, distribute, translate, or reproduce any content on the Platform and/or Application without obtaining proper authorization from the Company.
- upload or distribute files that contain protected software or other materials governed by intellectual property laws, unless you have the necessary rights or permissions.
- upload or distribute files that contain viruses, corrupted data, or any similar software or programs that may harm the functioning of the Website and/or Application or other users' computers.
- disrupt or interfere with the accessibility of the Website and/or Application, including the connected servers and networks.
- illegitimately attempt to access any part or feature of the Website and/or Application, other systems or networks linked to the Website and/or Application, the Company's servers, or engage in hacking or password mining.
- test or probe the vulnerability of the Website and/or Application or any connected network or breach the security or authentication measures of the Website and/or Application or any connected network.
- refrain from reverse engineering, tracing, or attempting to trace information about other users or visitors of the Website and/or Application, exploit the Website and/or Application or its provided information, with the intent to reveal any information, including personal identification, that does not belong to you.
- disrupt, harm, or interfere with the security of the Website, system resources, accounts, passwords, servers, or networks accessible through the Website or any affiliated or linked sites.
- gather or store data about other users in connection with prohibited conduct and activities.
- use the Website, materials, or content for unlawful purposes or activities prohibited by these T&C or solicit the performance of illegal activities or actions that infringe upon the rights of the Company or third parties.
- violate any applicable laws or regulations, either within or outside India, or violate anyone's right to privacy or personality.
- breach the T&C provided herein or elsewhere.
- DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
- To the maximum extent allowed by applicable law, the Company and its third-party partners hereby renounce all warranties or guarantees – whether mandated by statute, expressly stated, or implied – including, but not limited to, implied warranties of non-infringement of proprietary rights, and freedom from computer viruses or other harmful code. We cannot guarantee that any information provided by us is accurate, complete, or useful, or that our Services will be operational, error-free, secure, or safe, or that our Services will operate without disruptions, delays, or imperfections. We have no control over how or when our users utilize our Services or the features, Services, and interfaces we offer. We are not liable for, and have no obligation to control, the actions or information (including content) of our users or other third parties.
- No advice or information, whether related to any Product, Service or otherwise, whether oral or written, obtained by you from the Website and/or Application will create any warranty or guarantee other than those expressly stated herein. The content on this Website and/or Application does not constitute, and is not intended to constitute, advice of any kind, and you are encouraged to conduct independent analysis before using the Products, Services.
- For the purposes of this Disclaimer, you expressly acknowledge that the term "Company" includes Company’s officers, directors, employees, affiliates, and subsidiaries. You explicitly agree that the use of the Services is solely at your own risk.
- The Website and/or Application, all information provided through the Website and/or Application, and all materials, including but not limited to images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, and video clips (collectively, “Content”), products, and Services made available to you through the Website and/or Application are provided on an “AS IS” best effort basis without any representation or warranties, express or implied, unless otherwise specified in writing.
- You expressly agree that the use of the Services is at your sole risk. The Services and any data, information, third-party software, reference sites, Services, or software made available in conjunction with or through the Services are provided on an "as is" and "as available," "with all faults" basis, and without warranties or representations of any kind, either express or implied. We do not authorize anyone to make any warranty on our behalf, and you should not rely on any such statement.
- To the fullest extent permitted under applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or in connection with the Website and/or Application, its Services, Products, or these T&C, even if we have been advised of the possibility of such damages.
- INDEMNITY
- You shall fully indemnify and hold harmless the Company, its officers, directors, agents, employees, and associate companies, from any and all costs, losses, claims, demands, damages and liabilities, actions including costs and reasonable attorneys’ fees, made by any third party and/or penalty imposed, due to and/or arising out of:
- your breach of these T&C;
- violation of any applicable law and/or the rights of a third party including but not limited to intellectual property rights, violation of rights of privacy or publicity or other rights;
- any obscene or indecent postings, and on-line defamation and;
- loss of Service by other subscribers.
This Clause shall survive the expiry or termination of T&C.
- INTELLECTUAL PROPERTY RIGHTS
- We respect the intellectual property rights (“IPR”) of others, and we ask you to do the same. We may, in appropriate circumstances and at our discretion, terminate service and/or access to this Website and/or Application for users who infringe the IPR of others. Access to this Platform and/or Application does not confer and shall not be considered as conferring upon anyone any license under any of our or any third party’s intellectual property rights.
- You grant the Company a non-exclusive, worldwide, perpetual, irrevocable, royalty free, sub-licensable (through multiple tiers) right to exercise the intellectual property in user Content.
- The content and Software on this Website and/or Application may be used only as a symptom checker resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this Website and/or Application is strictly prohibited.
- You recognize that the Company is the owner of all copyrights, trademarks, domains, logos, trade dress, trade secrets, patents and other intellectual property rights associated with our Products and Services. You shall not directly or indirectly, attack or assist another in attacking the validity of, or Company’s or its Affiliates proprietary rights in, the licensed marks or any registrations thereof, or file any applications for the registration of the licensed marks or any names or logos derived from or confusingly similar to the licensed marks, any variation thereof, or any translation or transliteration thereof in another language, in respect of any Products/Services and in any territory throughout the world. If you become aware or acquire knowledge of any infringement of IPR, you shall report the same at dectrocelhealthcare@gmail.com with all relevant information.
- PRIVACY AND CONFIDENTIALITY
- Your use of the Platform is governed by our Privacy Policy. Please read our Privacy Policy to understand our information collection and usage practices.
- You may obtain certain confidential information, including without limitation, technical, contractual, product, business related functions, activities and services, customer lists, knowledge of customer needs and preferences, business strategies, marketing strategies, methods of operation, markets and other valuable information that should reasonably be understood as confidential (“Confidential Information”). You acknowledge and agree to hold all Confidential Information in strict confidence. Title and all interests to all Confidential Information shall be vested in us.
- Upon such termination, you must stop forthwith using any Confidential Information to which you may have been exposed in due course of your use of the Website. Company shall not be held liable for breach of confidentiality by any other User or person.
- The restrictions in this Clause shall not apply to disclosure of Confidential Information by either party if and to the extent the disclosure is:
- required by the applicable law of any jurisdiction;
- required by any applicable supervisory or regulatory or governmental body to which the relevant party is subject or submits, wherever situated, whether or not the requirement for disclosure has the force of law.
- made to employees and representatives on a need-to-know basis, provided that such persons are required to treat such information as confidential through written agreement in terms which are no less strict than this Clause.
- HEALTH RELATED INFROMATION
- We intend to provide users with general information about health and wellness through our Platform. This Website and/or Application and any information (including information provided on the Website by nutrition or healthcare professionals employed by or contracting with us) is not intended to provide diagnosis, treatment or medical advice. You should always consult with your healthcare professional prior to using any medication, nutritional or herbal or before beginning any diet program or starting any treatment for a health issue. Individuals are different and may react differently to different treatments. If you rely on any such information by the Company, you do so at your own risk.
“Disclaimer: PLEASE NOTE THAT THE “MY LGPHEALTH” PLATFORM AND OR APPLICATION DOES NOT MAKE ANY MEDICAL DIAGNOSES. PLEASE SEEK THE ADVICE OF A MEDICAL PROFESSIONAL IF YOU ARE CONCERNED ABOUT YOUR HEALTH. IN CASE OF AN EMERGENCY, YOU SHOULD CONTACT THE EMERGENCY SERVICES IMMEDIATELY. ALWAYS CONSULT YOUR DOCTOR OR ANOTHER QUALIFIED HEALTH CARE PROVIDER IF YOU HAVE ANY QUESTIONS REGARDING ANY MEDICAL ISSUES. YOU SHOULD NEVER DISREGARD A DOCTOR’S PROFESSIONAL ADVICE OR CANCEL AN APPOINTMENT WITH A DOCTOR BECAUSE YOU ARE RELYING ON INFORMATION YOU HAVE READ OR HEARD IN THE MY LGPHEALTH PLATFORM.”
- The Company does not assume any responsibility for any injury or damage to any person arising out of or related to any use of recommendations given on our Platform.
- FORCE MAJEURE
- We shall not be liable for any loss suffered by you due to failure and/or delay on our part in performing any of our obligations under the T&C if such failure and/or delay was due to a Force Majeure Event.
- “Force Majeure Event” means any event due to any cause beyond the reasonable control of Company, including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake ,explosion, epidemic, pandemic, acts of God, civil commotion, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions breakdown and/or hacking of the Website and/or Application and/or contents provided for availing the Services under the Website and/or Application, such that it is impossible to perform the obligations under the Agreement, or any other cause or circumstances beyond the control of Company which prevents timely fulfilment of obligation of the Company.
- 1 TERMINATION
- These T&C are effective unless and until terminated by either you or us.
- You may terminate the T&C at any time by closing of your account on the Website and/or the Application.
- We may terminate these T&C at any time and may do so immediately without notice, and accordingly deny you access to the Website and/or Application. Such termination will be without any liability to the Company.
- The rights and obligations of the Parties under these T&C, which either expressly or by their nature survive the termination of these T&C including but not limited to Clause 7 (Disclaimers and Limitation of Liability), Clause 8 (Indemnity), Clause 9 (Intellectual Property Rights), Clause 10 (Privacy and Confidentiality), Clause 12 (Termination), and Clause 13 (Governing Law and Dispute Resolution) shall survive the termination of these T&C.
- Except as otherwise specifically provided herein, the termination of these T&C for any reason whatsoever shall be without prejudice to any rights or obligations accrued to or in respect of the parties prior to the date of termination.
- Upon termination, you shall immediately destroy any copies made of any portion of the content contained on the Website and/or Application other than usser Content. You agree that Company shall not be liable to you or any third party claiming through you, for any suspension or termination of access to Website and/or Application.
- GOVERNING LAW AND JURISDICTION
- The T&C and the Policies shall be governed and construed in accordance with the laws of India.
- Any dispute or difference arising relating to these T&C or Policies (“Dispute”) shall be referred to be resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.
- When any Dispute is under arbitration, except for the matters under dispute, Company and you shall continue to exercise the remaining respective rights and fulfil the remaining respective obligations under these T&C.
- The arbitration shall be conducted by a sole arbitrator jointly appointed by Company and you.
- The venue of arbitration shall be Lucknow, India and the language of the arbitration proceedings and of all written decisions and correspondence relating to the arbitration shall be English.
- If the Dispute has not been resolved by the arbitration, such a dispute shall be subject to the exclusive jurisdiction of the courts in Lucknow and you hereby submit to the jurisdiction of such courts.
- You agree and acknowledge that the provisions relating to intellectual property (Clause 9) and privacy and confidentiality (Clause 10) are of importance to Company and monetary compensation may not constitute adequate relief and remedy to Company for non-performance by you of your obligations thereunder. Accordingly, Company shall be entitled to claim specific performance and seek mandatory and/or perpetual injunctions requiring you to perform your duties and obligations under such provisions.
- GENERAL PROVISIONS
- Communications: You hereby expressly agree to receive communication or by way of SMS and/or E-mail or through WhatsApp from the Company or any third party in connection with the Services or your registration on the Website and/or Application. We may contact you telephonically or through emails to introduce new Product/Service offerings and in case of you do not want us to contact you, you are requested to actively opt out.
- Notice: All notices from the Company will be served by email to your registered email address or by general notification on the website. You consent to the use of electronic communications in order to the electronic delivery of notices in relation to any matter under these T&C. Any notice provided to the Company pursuant to the T&C should be sent to dectrocelhealthcare@gmail.com with subject line
- Attention: T&C. Notices sent to the Company shall be effective 3 (three) business days after they are sent.
- Assignment: You cannot assign or otherwise transfer the T&C, or any rights granted hereunder or any obligations, to any third party and any such assignment or transfer or purported assignment or transfer shall be void ab initio. The Company’s rights and/or obligations under the Agreement are freely assignable or otherwise transferable by the Company to any third parties without the requirement of seeking Your prior consent. The Company shall be entitled to assign their rights and obligations hereunder to any affiliate, third party or as part of any restructuring, business combination, merger or acquisition.
- Severability: If, for any reason, a court of competent jurisdiction finds any provision of the T&C, or any portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the T&C shall continue in full force and effect.
- Waiver: Any failure by the Company to enforce or exercise any provision of the T&C, or any related right, shall not constitute a waiver by the Company of that provision or right.
- For any inquiries regarding the collection, processing, usage, or disclosure of your information, please email us at dectrocelhealthcare@gmail.com.
- You may also withdraw your consent for us to use and process your information by sending a written request to the aforementioned email id.
- We have a no refund policy.
Customer Support
E-mail id: dectrocelhealthcare@gmail.com
Refund Policy
Thank you for choosing MYLGPHealth for your healthcare insights needs. We are committed to ensuring your satisfaction with our services. If you are not entirely satisfied with your purchase, we are here to help.
1. Subscription Refunds
1.1 Eligibility for Refunds
- Refunds are available only for first-time subscribers who are not satisfied with our services.
- To be eligible for a refund, you must request it within 14 days of your initial subscription purchase.
1.2 Non-Refundable Situations
- Renewals of subscription plans are non-refundable.
- Refunds are not available for promotional or discounted plans.
- Any customization or additional services provided at your request are non-refundable.
2. Requesting a Refund
2.1 How to Request a Refund
- To initiate a refund, please contact our customer support team at [ceo@dectrocel.com] with your subscription details and reason for the request.
- Our support team will review your request and notify you of the approval or rejection of your refund.
2.2 Refund Process
- If your refund is approved, we will process it within 7-10 business days.
- The refund will be credited to your original method of payment.
3. Cancellation Policy
3.1 Cancelling Your Subscription
- You can cancel your subscription at any time by accessing your account settings or contacting our customer support team at [ceo@dectrocel.com].
4. Compliance and Use of Services
4.1 Permitted Use
- You must utilize our services solely for purposes permitted by the Terms & Conditions (T&C).
- You must comply with all applicable laws, regulations, and generally accepted practices or guidelines.
5. Changes to the Return Policy
We reserve the right to update or change our return policy at any time.
6. Contact Us
MYLGPHealth
Email: [ceo@dectrocel.com]
Thank you for your understanding and for choosing MYLGPHealth for your healthcare insights needs.
-Last updated [19-06-2024]
